Frequently Asked Questions
What is the difference between Staining and Soiling a carpet?
How should I maintain my carpet?
I frequently vacuum my carpet like the manufacturer recommends, so does this mean it’s not necessary to have to have my carpet professionally cleaned?
How do I know what method of carpet cleaning is the best?
It is important to choose the proper cleaning method. Some systems leave residues, which accelerates the re-soiling process and defeats the whole purpose of cleaning. Research indicates the Hot Water Extraction System commonly referred to as “steam cleaning” provides the best capability for cleaning.
What is the Hot Water Extraction System?
The process involves spraying a soap solution and hot water onto the carpet. A powerful vacuum system extracts the residue, dirt, and allergens from your carpet to a storage tank within our truck mounts or portable units. Carpet manufacturers recommend the hot water extraction process not only because it prolongs the life of your carpet but because it improves the air quality within your home.
I have a carpet that has been treated with a stain protector. Does this mean my carpet is thoroughly protected from stains?
NO carpet is absolutely stain proof. Some carpets have stain resistant treatments that improve your ability to clean stains, but NOT prevent stains. At the same time, carpets that have soil resistant treatments reduce the rate of soiling, but all carpets require regular maintenance.
How do I remove a fresh stain?
Your normal tendency would be to ATTACK the stain however aggressive rubbing tends to distort the fibers and could leave a fuzzy look. The BEST method would be to gently blot the stain with a clean white absorbent cloth or paper towel. The safest solution to use on most stains is equal parts vinegar and water. When in doubt call our office for guidance. Try also our legendary Spot Remover!
What if it is a stain that has dried?
Again you should use equal parts vinegar and water, or try our Spot Remover.